Please select the appropriate face...
Acknowledge all of your maintenance and anti-social behaviour complaints,
whether made by letter, email, telephone,
or face to face in writing within 5 working
days of receipt?
Provide you with a full response in 15 working days. Respond to your letters
in 5 working days, and emails in 2 working days?
Respond to your telephone messages
within 24 hours?
Respond to written request for
modifications to property within 10
Answer the telephone when you call in a friendly manner such as ‘Good Morning, Merthyr Housing’or ‘Merthyr Housing, how may I help you?’
Treat you as equals and with respect?
Do all the work we do for you in the way we want it done ourselves?
Do as much as we can to make the
service convenient for you?
Do all we can to take care of and simplify things for our vulnerable tenants?
Provide you with access to a tenant
group meeting every quarter and post
the information on the Associations’
website (This may need to be out of
your immediate area)?
Ensure that all reports made by residents about anti-social behaviour caused by other tenants are followed up?
Contact all tenants who have had a
compaint made against them to discuss
the issue and write to the complainant
to acknowledge the complaint enclosing
nuisance log forms?
Provide you with support and
understanding when you are dealing
with anti-social behaviour issues?
Communicate with you sensitively
about rent arrears?
Provide residents with easy to understand rental statements to include current balance, expected housing benefit and total due from tenant?
Ensure tenants have well
Ensure tenants have fair and
transparent service charges?