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Welcome page

Merthyr Tydfil Housing Association

Merthyr Tydfil Housing Association provides homes exclusively for people wishing to live in Merthyr Tydfil. Our local roots and knowledge means that we provide tenants and residents of the borough with a service that is second to none. Our trustworthy reputation means that we are the popular choice for social housing in Merthyr, but as you will see from this site, we also provide more for our tenants.

Purpose and Vision

In 2017 we worked on devising a new purpose and vision:

 Purpose: Working with people to improve their lives.


We will work with people within the borough of Merthyr Tydfil to improve their lives through:

– providing sustainable tenancies in quality accommodation within vibrant communities;

– helping them to achieve their full potential

Our Values

Our behaviour shows what we value – our values are how we behave towards our customers, our colleagues, our partners and our work.

We believe that it is important to be:

  • Accountable
  • Caring
  • Efficient
  • Knowledgeable
  • Respectful
  • Innovative

What we value:

  • Our customers
  • Our community
  • Our staff
  • Our partners

 Our Commitment is to:

  • Our Customers and communities – Everything we do is for the people of Merthyr.
  • Our Partners – We bring people together to build better communities. We will learn from and plan and deliver services with other individuals, groups and organisations.
  • Provide equal opportunities – the Association values diversity and encourages opportunities for everyone.
  • Work effectively – the Association will be results focused ensuring that it is occupied doing the right things and doing them effectively.
  • Encourage Participation– customers/tenants will be able to influence the content, quality and cost of the services we provide. We will listen and respond. We will offer opportunities for them to be as involved as they wish to be in the running of the Association.
  • Be accountable – We will be accountable for all of our activities to customers/tenants, funders, supporters, partners and local communities.
  • Embrace Innovation – the Association will work in a forward thinking manner, constantly striving to identify innovative solutions to the challenges and opportunities that present themselves.
  • Be Committed and energetic – the Association will be a committed, energetic and enthusiastic landlord, employer and partner.
  • Our Team – Our people are who we are, we value and support each other. We will create and sustain a culture/working environment that seeks to support and improve the health and well being of staff and volunteers.

What You Think?

Please tell us what you think of our new website and if there is anything you would like to see which is not currently available