Policies and reports

Our policies and reports

Transparency and accountability are at the heart of what we do. Here you’ll find key documents that outline our policies, performance and commitment to delivering quality housing & support.

Corporate Plan

Corporate Plan 2026 – 2029

Corporate Plan 2025-28

ESG Report

ESG Report 2025-26

Data Protection

Data Protection Policy

Complaints

Complaints Annual Report 2025 – 26

Complaints Annual Report 2024 – 25

Make a complaint

Complaint Policy 2023

Welsh Complaint Policy 2023

Polish Complaint Policy 2023

Portuguese Complaint Policy 2023

WHQS

TS05 Welsh Housing Quality Standard (WHQS 2023) Compliance Policy 2025

Policy on Dealing with Unreasonable Behaviour or Actions

Read the Merthyr Housing 2025-2026 Annual Report

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Showing how we are continually investing in our services, our community and our team to provide more affordable homes in Merthyr Tydfil.