Merthyr Housing are delighted to be able to announce that we were recently awarded a silver PawPrint award from RSPCA Cymru in recognition of our commitment to animal welfare. We take great pride in this award and we will strive to ensure even greater levels of animal welfare into the future. PawPrints Awards Since 2008, [...]
Seven Welsh housing associations form consortium to combine expertise to support their communities The consortium is a collaboration between seven Welsh housing associations, with all of us seeking to combine our resources, expertise and experience to improve the quality and capability of projects, so that we can all continue to provide excellent services in our [...]
Caring for someone with dementia When someone close to you gets diagnosed with dementia, it can be difficult for them – and you – to know where to start when it comes to care. It’s about balancing the ability to live independently for as long as possible, with knowing when to help as a loved [...]
Time to Act on Dementia Dementia. It is a scary word. It is something that none of us want to hear, whether for ourselves or our loved ones. However, 91% of people living in the UK are affected by dementia. That's approximately 60m people... when you let that sink in for a moment, you understand [...]
Dear all, There will be a national test of the UK’s new Emergency Alerts system on Sunday 23 April at 15:00: the broadcast may be active until 16:00 (phones will only receive the alert once). The test alert will be sent to most mobile phones across the UK. Devices will make a distinct, siren-like [...]
Merthyr Housing achieves the Customer Service Excellence Standard Following a full assessment process in January / February 2023, we are delighted to confirm that Merthyr Housing is re-accredited as meeting the Customer Services Excellence (CSE) Standard. The Customer Service Excellence quality mark aims to make a tangible difference to service users by encouraging organisations to focus on [...]
It is important to us that we continually improve services to tenants. Please note that the office will therefore be closed to visitors and incoming calls for staff training and development on the following days: Wednesday 5 April 2023 Wednesday 12 April 2023 Wednesday 19 April 2023 Wednesday 26 April 2023 Wednesday 3 May 2023 [...]
Mae'r hyn rydyn ni i gyd wedi bod yn gweithio tuag ato o'r diwedd yma. Mae Deddf Rhentu Cartrefi Cymru (RHWA) a'i newidiadau wedi cyrraedd ac o heddiw ymlaen, byddwn yn gweithredu'r newidiadau hynny – p'un a yw hynny'n rhannu'r contractau meddiannaeth newydd â'n tenantiaid newydd, gan ymgorffori ein polisïau a'n gweithdrefnau newydd, yn ogystal [...]
What we have all been working towards is finally here. The Renting Homes Wales Act (RHWA) and its changes has arrived and from today, we will be implementing those changes – whether that’s sharing the new occupation contracts with our new tenants, embedding our new policies and procedures, as well as making sure that our [...]
Rydym ychydig dros wythnos i ffwrdd o ddyddiad mynd yn fyw o'r newid mwyaf yn y gyfraith dai ers degawdau, gyda Deddf Rhentu Cartrefi Cymru yn dod i rym o ddydd Iau 1 Rhagfyr ac rydym yn barod amdano. Bydd y newidiadau'n golygu y bydd gan ein tenantiaid hawliau a chyfrifoldebau gwell i sicrhau eu [...]
