Coronavirus Statement


The health and well-being of our tenants and employees is paramount and is our absolute priority.

We are following the advice and guidance from Welsh Government and Public Health Wales – please check their websites for further information.


What is Coronavirus (COVID-19)?

Coronavirus is a viral disease that can cause coughing, fever and difficulty breathing. It can be more severe in older people, those with weakened immune systems and some long-term conditions like diabetes or cancer.

Most cases of coronavirus (COVID-19) seem to be mild.

We recommend that tenants and colleagues take the following the steps to minimise the risk of spreading the virus:


Protect yourself and others

  • Wash your hands thoroughly with soap and water regularly – this is the most effective measure
  • If you are unable to wash your hands, use an alcohol based hand sanitiser
  • Use tissues to catch coughs or sneezes and bin the tissue to kill the germs
  • Clean areas which you are in contact with daily



Please check the advice for returning travellers, which includes guidance if you are returning from China, Thailand, Japan, South Korea, Hong Kong, Taiwan, Singapore, Malaysia, Macau, Vietnam, Cambodia, Laos, Myanmar, Northern Italy, and Iran.

If you have travelled to an affected area and need to self isolate please contact us to let us know so we can postpone any appointments to minimise the risk of spreading the virus.


Visits and Appointments

If you, or a member of your household, have been confirmed as having Coronavirus (COVID-19), or have a high temperature or new continuous cough, please contact us to let us know so we can postpone any appointments and make sure that you are OK. We will need to limit our service to emergencies only where you or a member of your household has the Coronavirus or is self-isolating. If your appointment is an emergency, we will attend, and will discuss the most appropriate measure with you.

We appreciate that some of you will be concerned about having visitors to your homes. If you do not want our staff to visit you at home for non-emergencies please let us know.


If you are facing any financial difficulties as a result please contact us for assistance.

Our reception remains open to the public. If we visit you, our employees will ensure that they have cleansed their hands both before and after their visit to prevent the risk of spreading the virus. They will wipe down areas where they are working to prevent contamination.


Way Forward

We will continue to follow advice from Welsh Government and Public Health Wales. We are meeting on a daily basis to review and assess the situation, and will keep you updated on any further developments on our website and through our social media channels.