Housing FAQs
How can I access support to register on LivingMerthyrTydfil and place bids on properties?
Please contact Merthyr Tydfil County Borough Council’s Housing Solutions Team at
Alternatively, the Town Centre Hub offer a Housing Advice Service.
- Town Centre Hub, 3 Newmarket Walk, Merthyr Tydfil, CF47 8ED
- 01685 725455
- towncentrehub@merthyr.gov.uk
Who can I contact if I am at risk of homelessness?
Please contact Merthyr Tydfil County Borough Council’s Housing Solutions Team at
- 01685 725000
- housing@merthyr.gov.uk
- https://www.merthyr.gov.uk/resident/housing/
- Out of office hours (homelessness emergencies only) 01685 385231
What is the Town Centre Hub?
The Hub is run by Merthyr Council and offers housing, welfare & benefit support, employability and digital support. They are based at 3 Newmarket Walk, Merthyr Tydfil, CF47 8ED.
The Housing Advice Service offers support with:
- Notices and evictions
- Rent arrears
- Housing register queries
- Housing applications
- Signposting to longer term housing support services.
MTHA tenants FAQs
How can I report harassment or anti-social behaviour?
Find out more here: Anti-social behaviour/hate crime
Can I remain anonymous when reporting ASB concerns?
Yes, you are not required to give any personal information when reporting.
How to report maintenance issues/repairs?
Find out more here: Report a Repair
Can I buy my house?
Merthyr Housing no longer operate a Right to Buy scheme for any properties.
I am struggling in my home, how can I enquire about adaptations?
Find out more here: Supported Housing
How can I find information on waste management and recycling in Merthyr?
Please click the following link for advice on waste management: Bins and Recycling | Merthyr Tydfil County Borough Council
How can I find out more about energy saving and fuel poverty?
Contact our Community Development team on 01685 352800.
National Energy Action provide resources on energy saving, you can find out more here:
What are my responsibilities as a tenant?
- Your rights and responsibilities as a tenant, and our responsibilities to you as landlord are set in your contract agreement. These will include the following:
- Paying your rent and any other charges on time
- Allowing access for safety checks (such as annual gas check) and repairs
- Ensuring that you, your family and visitors do not cause nuisance or annoyance to other people living in the local area (find out more about antisocial behaviour)
- Keeping the inside of your home clean and in good condition (see full list of Repairs responsibilities)
- Keeping all shared areas clear of rubbish and obstructions
When would I get in touch with my housing officer?
For general queries including the following:
- Mutual exchanges
- Keep In Touch visits
- Termination of contract
- Joint contract holders
- Pets permission requests
- Add/remove household members
Please contact your Housing Officer on 01685 352800 (Option 3 for Housing).
