Important Notice – Temporary Office Closure

 

In response to the current Coronavirus (Covid-19) situation, Merthyr Tydfil Housing Association (MTHA) has had to make the difficult decision to temporarily close our office at 11/12 Lower High Street in Merthyr Tydfil.

 

We’ve not taken this decision lightly, but following official guidance, we feel it is necessary in the short term to protect both our staff and all our tenants and visitors.

 

Many of our staff will continue to be working from home and we will endeavour to provide an appropriate service to our tenants at this time.

 

Due to the need to minimise unnecessary contact, we will be significantly reducing our maintenance service and will be prioritising emergency cases only. Non-urgent maintenance issues will be delayed in the short term and re-scheduled dates issued in due course.

 

Our main telephone number (01685 352800) will still direct you to members of our team between 9.30am – 4.30pm, Monday to Friday and outside this time, our usual out-of-hours service will be maintained by our partners.

 

Liberty Gas                0800 328 4322  low rate for mobile users 0330 123 9622

Gas Emergencies    0800 111999 (if you smell gas)

MTHA Freephone    0800 731 4293

Central Control         01685 385231

 

For those wishing to contact us via email, the following email addresses should be used:

 

General enquires/reception: MTHA@mtha.org.uk

Rents team (for rent payments or queries): Rent.recovery@mtha.org.uk

General Maintenance & Development team: Maintenance@mtha.org.uk

Repairs team: Repairs@mtha.org.uk

Housing team: Housing@mtha.org.uk

Community Development team: CommDev@mtha.org.uk

Finance (invoicing & accounts) team: Finance@mtha.org.uk

 

We will provide an update on our website and via social media (Facebook and Twitter) on when the office is due to re-open in due course, but in the meantime, please be assured that we will do our utmost to maintain our high levels of service to all our tenants and other stakeholders at this difficult and ever changing time.

 

Your patience and understanding at this time is appreciated.

 

Karen Courts

Chief Executive