The whole of Wales is now at alert level 2 in response to the ongoing Coronavirus pandemic. For more information on what this means and for guidance on what you can and can not do please follow this link https://gov.wales/alert-level-2
Follow this link for guidance on gathering with other people https://gov.wales/gathering-other-people-alert-level-2
Throughout the pandemic your Merthyr Housing team have focused on keeping our residents, staff, contractors and community members safe and help control the spread of the virus through our carefully considered service delivery.
Our staff are helping support our residents and communities wherever we can. Over the past few months we have provided assistance with food provisions for the most vulnerable in our society including free school meal recipients and those isolating and shielding.
MTHA staff are working hard to ensure we can deliver the best service we can to our residents and communities. If you have any questions please continue to call the main office phone number 01685 352800 where you will still be able to speak to the reception team. As we are no longer working in the same building if the reception team are not able to deal with your query your message will be passed on to the team members who will respond as soon as possible. We do ask that at this time you are patient with staff members as due to the nature of remote working things may take longer than normal to resolve and be assured that staff are working hard behind the scenes to respond to you.
Frequently Asked Questions (FAQ’s):
As soon as we are safely able to do so we will return to a full service but with restrictions still in place we thought we would provide this Frequently Asked Questions (FAQ’s) section which will hopefully answer your questions regarding which services we are currently able to offer.
What to expect if we do need to visit your home!
Any works undertaken will be following strict health and safety protocols in line with the latest advice, including the use of face coverings, to protect both you and our staff. Please follow all health and safety guidance given to you by our teams and respect our operatives. Our staff will follow the guidance on physical distancing in the workplace and we ask that you also follow coronavirus social distancing guidance while they are working.
If you or anyone in your household are shielding or showing symptoms of the virus please ensure you inform us when you are reporting your repair. We will not be able to carry out any inspections or undertake any works at your home until you have completed the appropriate isolation/recovery periods. If you or any member of your household develops symptoms or is tested positive for coronvirus after you have logged your repair please ensure you inform Merthyr Housing and our staff member or contractor prior to them entering your home. To ensure the safety of our staff and contractors, we will not undertake any inspections or works at your property until you have completed an appropriate isolation/recovery period.
Paying your rent:
- Question 10 – Could I loose my home as I am not able to afford my rent due to Coronavirus?
- Answer – NO! No-one will lose their home because they cannot pay their rent due to financial hardship caused by Coronavirus but you do need to contact us early and we are ready to help with advice and support. If you are affected by the Coronavirus and you are worried what this might mean financially, we are here to listen, advise and support you where we can. Please call 01685 352800 as soon as possible and use option 2 to speak to a member of the rents team who will be happy to help you.
Letter to all social housing tenants in Wales from Julie James AM, Minister for Housing and Local Government
Welsh Government: Support available if you are a tenant living in Wales-COVID-19
Merthyr housing office and contact information:
- Question 13 – Is the office still closed?
- Answer – Yes, In response to the current Coronavirus (Covid-19) situation, Merthyr Tydfil Housing Association (MTHA) has had to make the difficult decision to keep our office at 11/12 Lower High Street in Merthyr Tydfil, closed.
Our main telephone number (01685 352800) will still direct you to members of our team between 9.30am – 4.30pm, Monday to Friday and outside this time, our usual out-of-hours service will be maintained by our partners.
Liberty Gas 0800 328 4322
Low rate for mobile users 0330 123 9622
Gas Emergencies 0800 111999 (if you smell gas)
MTHA Freephone 0800 731 4293
Central Control 01685 385231
For those wishing to contact us via email, the following email addresses should be used:
General enquires/reception: MTHA@mtha.org.uk
Rents team (for rent payments or queries): Rent.firstname.lastname@example.org
General Maintenance & Development team: Maintenance@mtha.org.uk
Repairs team: Repairs@mtha.org.uk
Housing team: Housing@mtha.org.uk
Community Development team: CommDev@mtha.org.uk
Finance (invoicing & accounts) team: Finance@mtha.org.uk
We will provide an update on our website and via social media (Facebook and Twitter) on when the office is due to re-open in due course, but in the meantime, please be assured that we will do our utmost to maintain our high levels of service to all our tenants and other stakeholders at this difficult and ever changing time.
Your patience and understanding at this time is appreciated.