We’ve listened to feedback from tenants who told us they were sometimes finding it difficult to get through to the right team at the right time.
To help improve this, we’ve introduced new options on our telephone system, which will go live on Friday 22 May.
These changes are designed to make it quicker and easier to reach the service you need. As with any new system, there may be some temporary disruption while we iron out any issues, and we apologise in advance if this happens.
Thank you for your patience and understanding while we work to improve our services for you.
